Privacy Policy
Last updated: August 2025
1. Who We Are
Helios Electrical and Solar Ltd ("Helios", "we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales under Company Number 15615527.
Registered Office: 51 Burners Lane South, Kiln Farm, Milton Keynes, MK11 3HA
Email: hello@helioses.co.uk
Phone: 01908 348250
VAT Number: 474828401
2. Information We Collect
We may collect and process the following personal data:
Information you provide directly:
- Name, email address, phone number, and postcode when you submit a contact form, request a quote, use our live chat, or book a call
- Property details and energy usage information when you use our Solar Savings Calculator
- Messages and correspondence when you communicate with us
Information collected automatically:
- IP address and approximate geographic location (city/region level)
- Browser type, device type, and operating system
- Pages visited, time spent on pages, and referral source
- Cookie data and session identifiers
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide our services: responding to enquiries, providing quotes, scheduling surveys, and completing installations
- To communicate with you: sending appointment confirmations, project updates, and responding to your messages via live chat or email
- To improve our website: analysing visitor behaviour, page performance, and user experience through our analytics system
- To comply with legal obligations: maintaining records required by MCS, HIES, NICEIC, TrustMark, and other regulatory bodies
- For marketing: with your consent, sending information about our services, promotions, and industry updates
4. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Consent: where you have given clear consent for us to process your data for a specific purpose (e.g. marketing communications)
- Contract: where processing is necessary for the performance of a contract with you or to take steps at your request before entering a contract
- Legitimate interest: where processing is necessary for our legitimate business interests (e.g. improving our services, website analytics) provided these do not override your rights
- Legal obligation: where processing is necessary to comply with a legal requirement
5. Cookies
Our website uses cookies and similar technologies to:
- Essential cookies: enable core website functionality such as live chat sessions and form submissions
- Analytics cookies: help us understand how visitors use our website, which pages are most popular, and where visitors come from. We use a first-party analytics system that stores data in our own database
- Preference cookies: remember your choices such as cookie consent preferences
You can manage your cookie preferences through the cookie banner displayed when you first visit our website. You can also control cookies through your browser settings.
6. Data Sharing
We may share your personal data with:
- Our CRM system: to manage customer relationships, enquiries, and project delivery
- Certification bodies: MCS, HIES, NICEIC, TrustMark, and CHAS as required for installation certification and compliance
- Distribution Network Operators (DNOs): as required for solar PV and battery storage installations
- Energy suppliers: for Smart Export Guarantee (SEG) registration
- Finance providers: if you choose to finance your installation
We do not sell your personal data to third parties. We do not share your data with third parties for their marketing purposes.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
- Enquiries and quotes: up to 2 years from last contact
- Customer records: 7 years from project completion (for warranty and compliance purposes)
- MCS and certification records: as required by the relevant certification body
- Website analytics data: up to 26 months
- Marketing consent records: until consent is withdrawn
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data
- Right to erasure: request deletion of your personal data (subject to legal obligations)
- Right to restrict processing: request that we limit how we use your data
- Right to data portability: request your data in a structured, machine-readable format
- Right to object: object to processing based on legitimate interests or for marketing purposes
- Right to withdraw consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at hello@helioses.co.uk or call 01908 348250. We will respond within one month.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data, including:
- Encrypted data transmission (HTTPS/SSL) across our website
- Secure database storage with access controls
- Regular security reviews and updates
- Staff training on data protection
10. Children's Privacy
Our website and services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
12. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Phone: 0303 123 1113
13. Contact Us
For any questions about this Privacy Policy or how we handle your data:
Helios Electrical and Solar Ltd
51 Burners Lane South, Kiln Farm, Milton Keynes, MK11 3HA
Email: hello@helioses.co.uk
Phone: 01908 348250